Elevate your career as a Bilingual Customer Service Representative with Fujifilm Canada in Mississauga. Passionate about customer care and fluent in English and French? This hybrid role is for you!
Join Fujifilm Canada's team as a Bilingual Customer Service Representative. This position requires strong communication skills and fast-paced adaptability. You will manage inquiries, coordinate shipments, and ensure effective issue resolution while demonstrating exceptional customer service.
Key Responsibilities:
• Communicate with customers via phone, email, and chat
• Manage the Customer Service email inbox effectively
• Follow up on customer requests and issues promptly
• Review gifting tickets using the GOMS ticket system
• Generate shipment numbers for returns and monitor progress
Requirements:
• 1-3 years of customer service experience
• Strong problem-solving and conflict resolution skills
• Proficient in English and French for effective communication<...