Introduction

We are currently hiring a bilingual Customer Service Representative for our client – a global scaled biopharmaceutical company. This role is a 12‑month contract with possibility for extension based on performance and business needs. Working hybrid in the GTA, you’ll thrive in a fast‑paced, collaborative environment, solving problems and building solid customer relationships.

Responsibilities

• Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
• Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
• Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
• Support new customers and those using our online ordering portal.
• Proactively follow up with customers and Sales Representatives to ensure satisfaction.
• Document, track, and resolve ...