Description We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers.

Responsibilities:
• Deliver high-quality customer service and technical support for a range of medical device products and services.
• Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies.
• Document all customer interactions, keeping detailed and accurate records of actions taken.
• Educate customers on the features and benefits of medical device products and services to ensure optimal use.
• Proactively retain customers by resolving concerns and providing superior service.<...