Johnson Service Group (JSG) is seeing a Bilingual Customer Service Navigator for a HealthPlan in South San Francisco CA.
Bi-Lingual in English and one of the following languages: Spanish, Tagalog, Chinese (Mandarin/Cantonese).

On-Site

Work Schedule: Monday- Friday 8:30am- 5:00pm 

Pay range: $26.50- $33.50 DOE



Qualifications

Education and experience equivalent to:

• High school diploma or GED.

• One (1) or more years’ experience in Customer Service or Call Center role, preferably in a health care or public-sector setting.

• Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations.



Knowledge of:

• Microsoft Office products including Word, Excel, PowerPoint and Outlook.

• Health insurance and medical terminology.

• Quality metrics relevant to a call center, and best practices ...