Join BGIS as a Bilingual Customer Service Agent, providing essential support in both English and French. Deliver top-notch client service while managing facility operations smoothly around the clock.
In this role, you will be part of a dedicated team in the Operations Centre, responding to service requests related to building maintenance. Your tasks will involve assessing requests and dispatching work orders efficiently, while ensuring client satisfaction. BGIS values proactive communication and timely responses in this demanding yet rewarding environment.
Key Responsibilities:
• Manage service requests through phone, email, and web
• Create and dispatch work orders to service providers
• Assess and prioritize requests to ensure timely service
• Maintain professional communication with all stakeholders
• Ensure confidentiality and professionalism in all tasks
Requirements:
• High school education plus relevant coursework
• Native-level fluency in English a...