Deliver outstanding client interactions as a Bilingual Customer Experience Specialist. Support clients' banking needs, educate them on self-service channels, and promote relevant financial products.
Starting in July 2026, this full-time role focuses on engaging customers across various platforms. You'll provide educational insights into product offerings and self-service options while ensuring their satisfaction. Flexibility in scheduling is essential, given the requirements for training and service hours, including weekends and statutory holidays.
Key Responsibilities:
• Address client inquiries effectively through various channels
• Guide clients on banking products and self-serve tools
• Drive first contact resolution for enhanced service
• Identify and solve service-related challenges
• Engage in continuous improvement practices for client experiences
Requirements:
• Proficiency in English and French communication
• Strong curiosity for meeting client ...