We are currently seeking an experienced professional to join our team in the role of
Bilingual Contact Center Agent
.
Role Purpose
The team will handle inbound Spanish language telephone service and sales inquiries for Jade & Premier clients for the following HSBC Bank USA, N.A. products / services:
Deposit
Credit Card
Select Credit
ATM / Debit Card
Online Banking (inclusive of token queries)
Instalment Loan
Security Services
The Bilingual Premier Direct Banking Specialist is trained to handle inbound calls from internal and external customers across multiple products and propositions, providing high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentoring peers to achieve the same. The specialist listens to the customer, establishes needs, offers relevant products, takes ownership and initiative to complete necessary research and customer follow‐up, or directs the customer...