Bilingual Client Services Specialist

CONTRACT

CALGARY- HYBRID

$25+

Responsibilities:

• Answer client inquiries received by phone, email or through the online system regarding Group
• Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries.
• Educate plan sponsors/administrator on Group Benefits administration and policy guidelines.
• Train plan administrators on the use of Benefits Now for Plan Sponsors.
• Trouble-shoot inquiries from Benefits Now for Plan Sponsor users (for both initial training and ongoing consultation).
• Research situations to determine the root cause of any plan member eligibility discrepancies reported by clients and makes any appropriate corrections to plan member information on internal systems.
• Provide back-up to the EHC/Dental CSRs, responding to claims and coverage inquiries r...