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⏰ Full-time

Bilingual Call Center Representative (M/F/d) (Monterrey)

Link-Worldwide
Location 📍 monterrey, Mexico
Posted 📅 June 10, 2026
Work Type ⏰ Full-time

Position Overview

City : Monterrey

Department : Customer Service

Recruiter : Angel K. Taylor

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office!

ONSITE role in Gral. Escobedo, N.L. near Sendero Metro Station.

About the Role
  • Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
  • Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses
  • Continuously strive to optimize operational processes to guaran...

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Job Details

Employment Type
Full-time
📊
Category
Other-General
🏠
Work Arrangement
On-site
📍
Location
monterrey, Mexico