**Duties and Responsibilities**

+ Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards.
+ Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.
+ Create and/or follow ups for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce.
+ Answer all calls or complete outbound calls according to approved scripts.
+ Searches ePACEs for Medicaid eligibility, exclusion, and exemption codes.
+ Searches in Marx (CMS) for Medicare eligibility, enrollments, and special elections.
+ Achieves daily, weekly, and monthly growth goals.
+ Handle all calls to maximize productivity and optimal operational efficiency.
+ Connects consumers seeking personal care/long term care services with the State broker to complete the initial evaluation.
+ Schedules all field and tele video conference appointme...