Drive excellence in customer service as a Bilingual Billing Analyst. This hybrid role involves handling inquiries with professionalism and empathy while supporting our dynamic Billing Team.
As an important part of the team, you'll operate as a Call Centre Billing Representative, fielding 30-40 inbound calls daily. Collaborating with Licensed Insurance Advisors, you'll resolve billing discrepancies while effectively communicating with customers across Canada. Strong problem-solving and communication skills are key to this position.
Key Responsibilities:
• Deliver excellent service through inbound call management
• Collaborate with partners to clarify and resolve billing issues
• Interpret and address customer needs promptly and professionally
• Maintain clear communication over phone and email
• Foster strong customer relationships through committed follow-up
Requirements:
• Proficient in French and English, with strong communication skills
• 1-2 years of e...