Flexible Work, Better Balance
Job Description
What is the opportunity?You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.What will you do?Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
Respond to email inquiries related to their policies by both owners and brokers
Provide insurance assistance to clients based on their needs
Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of...