Support Specialist

• Analyses approved requirements from stakeholders (across IT and business functions)
• Liaises with stakeholders and product owners in clarifying and detailing out requirements
• Works with the data engineers and the domain experts to extract and transform the data
• Designs, creates, and maintains the dashboards in the BI platform (Power BI Cloud)
• Demonstrates the accuracy of figures
• Deploys the dashboards to production
• Documents reporting user guides and data dictionary
• Implements BI ACLs
• Participates in the Agile SCRUM development process.
• Provides L2/L3 support in administering Power BI and for investigating & resolving incidents on the dashboards.
• Keeps the end users and stakeholders engaged by communicating new releases and maintenance windows
• Provide end user trainings/demonstrations

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