The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement.

You will be answering calls from bereaved clients relating to an estate or pension supporting them during a difficult time.

Respond to emails and postal correspondence from representatives and third parties.

During available times you will also be assisting estates with their workload on things such as statements and Salesforce tasks.

Opportunity to work with Estates Operations team throughout the year with rotations.

Ability to engage positively with colleagues at all levels in Operations.

Sound analytical and problem-solving skills, with the ability to identify the root cause and escal...