Job Description
The Benefits Specialist will support a book of 65–85 clients, providing consultation, onboarding, and ongoing service for employee benefits programs. This is a direct-hire role, onsite five days per week for the first quarter, then transitioning to a hybrid schedule (3 days onsite / 2 remote). Responsibilities include serving as the primary client contact, responding to benefit-related inquiries, troubleshooting payroll and billing discrepancies, and assisting client employees with benefits questions. The role works closely with benefit consultants and internal service teams to deliver a high level of customer service. The Benefits Specialist will lead annual renewal meetings, review plan changes and options, and prepare client-facing reports. Additional duties include reconciling invoices, calculating adjustments for payroll discrepancies, and ensuring accurate benefit payroll deductions, using excel. This is a fast-paced, client-facing role, with peak season from O...