**Designation- Benefits Operations Manager (BOM)**

**Key Expectations**

+ Own and manage overall operational performance for assigned client(s).
+ Responsible and accountable to assist and meet Operations SLA for the client.
+ Responsible to do auditing for ongoing process on the client.
+ Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder.
+ Consistently meet or exceed contractual performance standards and SLAs.
+ Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
+ Drive operational efficiency through process improvements and effective resource planning.
+ Build strong client relationships and act as a trusted point of contact for clients and partners.
+ Lead, coach, and develop team members to build a high performing operations team.

**Required Skills**

+ Strong domain expertise in the US Benefits and Benefits Ad...