Job Summary

Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.

Essential Functions

• Support the Guest Services team in maintaining and improving the quality of the guest experience.
• Assist in developing and maintaining a first‑class Guest Services environment by working alongside experienced staff.
• Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
• Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
• Assist in maintaining the cleanliness and organization of assigned work areas.
• Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
• Follow departmental policies and pr...