The Role

• To take time and get to know the guests and to be committed to service excellence.
• To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
• Work closely with Front Office Housekeeping and Food and Beverage regarding guest needs and special requests
• Take opportunities to delight the guests.

Key Deliverables and Responsibilities

Planning & Organizing

• Awareness of local activities and recreation options
• Be fully aware of the daily information and activities both in the hotel and locally.
• Check Hotel status including occupancy functions groups VIPs.
• Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations