Description
Provide a positive first and last impression to guests as they arrive and leave the hotel. Supervise Bell & Valet services of the Guest Services Department (Bell Persons and Door Persons). Keep accurate records of deliveries and handle guest complaints in the absence of the Front Office Manager. Maintain an operating relationship with Front Desk Supervisors. Act as liaison to transportation service & rental vehicle companies. Report to the Front Office Manager / Resort Manager.
Bell Captain for PGA National Resort responsibilities:

• Supervise all Bell Persons, and Door Persons.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Attend all staff, resume and pre-convention meetings.
• Assist Front Office Manager in preparing schedules and payroll documents for Bell Persons and Door Persons.
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