Position Overview

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift.

**Essential Functions**

+ Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs.
+ Assist customers with concerns and distribute all relevant data to field offices
+ Maintain a customer database to include detailed data entry into web-based third party
+ applications
+ Comprehensive understanding o...