Dealership:L0815 Sunrise Buick GMC at Wolfchase



Sunrise of Buick GMC at Wolfchase

What You'll Do
+ Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
+ Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
+ Gather accurate customer information to create a database for continual follow-up and retention
+ Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
+ Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
+ Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they...