Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.

Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

Gather accurate customer information to create a database for continual follow-up and retention

Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

Utilize phone skills to follow ...