Position Overview
Description
Sumer is a values-led, purpose-driven business on an exciting growth journey. We believe that when our people thrive, our business thrives. If you're energised by working in a fast-moving environment where what you do really matters, you'll feel right at home here.
We are seeking an experienced 2nd Line IT Support Engineer to support day-to-day (BAU) service desk operations during a period of organisational transformation. This role will be critical in maintaining service stability, reducing backlog, and supporting frontline operations.
Key Responsibilities
- Act as a technical escalation point for hub IT analysts.
- Diagnose and resolve incidents across: End-user compute (Windows, O365, devices), Identity and access (AD/Azure AD) and Core business applications
- Manage ticket queues and ensure SLAs are met
- Support incident resolution and root cause analysis
- Work closely with offshor...