Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
Supervise daily bar operations to ensure efficient service delivery and compliance with company standards.
Take and record bar reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
Lead, train, and motivate the bar team to maintain high levels of performance and guest satisfaction.
Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
Supervise and assist in assigned work station’s activities and oversee the operation of bar in the absence of management.
Monitor beverage quality, presentation, and consistency to uphold brand standards.