Duties and Responsibilities

• Planning for the smooth departmental operation during my shift.
• Review daily arrivals and departures to ensure proper handling of Special Guests requests.
• Ensure the Bar areas are checked prior to opening to guests and ensure all area is clean, properly equipped and in a high standard of maintenance.
• Implement and maintain guest recognition program, taking special care with preferences, allergies or special dietary requests.
• Assist in scheduling, training and providing feedback to the Bar Hosts.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Assist in the control of the outlet operational budget, ensuring that all costs are strictly controll...