Position Overview
Job Description
- Act as a visible supervisory presence in the Spa Bar at all times
- Lead the shift, allocating roles and ensuring smooth service flow
- Represent the Spa Bar in relevant operational meetings
- Oversee opening and closing procedures, ensuring all documentation is completed accurately
- Maintain exceptional cleanliness and presentation across all bar and lounge areas
- Monitor stock levels and place orders when required
- Communicate professionally with colleagues and support strong teamwork
- Ensure a guest‑focused culture, leading by example in service standards
- Take and deliver orders accurately, maintaining luxury service expectations
- Handle guest issues or complaints appropriately and escalate when needed
- Drive sales through upselling and daily revenue awareness
- Stay informed about business levels and upcoming events across the resort
- Manage cash handling and financial ...