Summary of Responsibilities Keeps all necessary files and records to ensure that the department is efficiently run. Keeps follow-up files and records action, which has to be taken. Converts enquiries and provisional bookings into confirmed bookings. Enters all bookings into the conference and banqueting diary. Communicates regularly with clients by telephone, e-mail, and letters. Compiles event information sheets in accordance with Company Policy. Follows Company SOP. Adheres to the company credit policy and determines the method of payment for each event. Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings. Attends regular meetings with the Hotel Management to determine the success of bookings and the methods of approach. Prepares guest accounts in conjunction with the FOM in accordance with the company policies and procedures. Performs other duties as required by the Food & Beverage or the General Manager. Managing Banquetin...