**Supervisor I, Hospitality Customer Experience**

**Position Profile**

Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality Customer Experience Manager supervises day‑to‑day operations of Managed Services staff. Approximately **80%** of time is spent delivering hospitality, concierge, and workplace services; approximately **20%** is spent on administrative duties, developing procedures, and implementing processes. This role requires a high degree of customer interaction and represents both Ricoh’s culture and the customer’s culture.



**Job Duties and Responsibilities**

+ Responsible for managing employees in workplace productivity (meeting room services, visual communication), concierge services, hospitality, and customer experience services
+ Prepare and deliver performance reviews (or assist in preparation and delivery)
+ Organize team ...