BankOnBuffalo, Contact Center Agent
Clarence, NY (http://maps.google.com/maps?q=9865+Main+Street+Clarence+NY+USA+14031) • Contact Center






Job Type

Full-time

Description

A Contact Center Agent is responsible for providing exceptional customer service for CNB’s Family of Banks and support to clients through calls, live chats, and text messages. This includes assisting with transactions, troubleshooting issues, and answering inquiries.


Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.


KEY RESPONSIBILITIES

+ Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.

+ Accurately assist clients with various transactions and account inquiries, ensuring accuracy and efficiency through calls, live chats, and text messages.

+ Diagn...