**Overview:**

Responds to written and email correspondence from customers. Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests.

**Primary Responsibilities:**

+ Research and respond to customer inquiries, including mail and email.
+ Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
+ Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
+ Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
+ Complete activities in a manner compliant with applicable laws and regulatio...