Job Title

Customer Support Executive – Chat Process (Canadian Credit Card)

Location

India (Offshore –Non-Voice Contact Center)

Shift

10 hours of Rotational shifts (aligned to US time zones)

Role Overview

The Customer Support Executive will handle chat-based interactions for Canadian credit card customers with their queries pertaining to credit card accounts, address change or others miscellaneous issues. The role involves assisting customers with account inquiries, statements, outstanding balances, settlements, disputes, documentation requests, and general post-closure support while ensuring compliance with Canadian banking regulations and data privacy standards. This, being live chat, is a fast-paced environment.

Key Responsibilities