Function: Provides superior customer service by responding to high volume telephone and/or email inquiries, requests and issues and proactively addressing customer inquiries/concerns Researches and resolves problems and errors by taking ownership and following through to resolution. Actively expands existing customer relationships by identifying needs and cross selling products and services in both an inbound and outbound call environment. Adheres to Critical Staffing Plan when necessary.
Accountabilities:


Sales and Servicing


+ Provides customers with information regarding products and services, rates, service charges and fees as well as other relevant information

+ Looks for additional opportunities to assist customers based on their needs

+ Maintains a high level of knowledge regarding all deposit products and services as well as basic consumer loan products

+ Understands business partner relationships and refers to other te...