Defines and manages the processes and management systems within operational functions to support transaction processing and other administrative activities to ensure goals are in alignment with the organizations objectives
Ensures that operational and system policies and procedures are implemented and monitored
Drive the implementation of appropriate operating standards and principles across operations, sharing of best practice and commercial benefit
Develop and establish a cost‑effective and appropriate operating model across all operational functions as well as value‑adding key performance indicators, business metrics and external benchmarking data to enable decision making
Ensure objectives and priorities are aligned with the organization’s vision, objectives and priorities, and the actions of the team are aligned with organizational values
Develop a culture of continuous improvement and learnin...