The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.
**Responsibilities**:
- Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
- Participate in engagement campaigns to potential and existing clients to increase growth opportunities
- Analyze disbursement reports and assist providers with account reconciliation
- Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
- Order, replace, and track provider enrollment kits and marketing information
- Retrieve, update, and store provider data ...