The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.
The overall objective is to apply a broad knowledge of Citi's products, services and procedures to efficiently resolve service issues.
Responsibilities
Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
Develop and apply thorough knowledge of practices and procedures to accomplish team goals
Assist immediate manager with team motivation and performance monitoring
Mentor associates to improve individual performance
Consistently achieve individual and team performance targets under little to no direct supervision
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metri...