We are currently hiring for the India Team Lead, Business Service through a walk-in recruitment drive at Gurgaon office. As part of our commitment to fostering a diverse and inclusive workplace, we encourage women candidates to apply for this opportunity.

I. Job Summary

A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.

II. Essential Duties and Responsibilities

+ Manage a team of BPO Supervisors & processors into the area of operations as per business alignment
+ Timely reporting of data, MIS and related metrics
+ Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
+ Returns or resolves quality control issues in problem queues.
+ Meets or exceeds individual productivity requirements.
+ Follows standard procedures and introduces all new procedures into daily routine
+ Mentor the team to ensure excellence in performance and motivation...