The Back Office Client Service Manager serves as the primary operational liaison between clients and Bergen Logistics’ warehouse teams, office staff, and technical departments. This role goes beyond traditional client service; it requires active ownership of account operations, exception management, and cross-departmental coordination to ensure client logistics requirements are executed accurately, on time, and in compliance with retailer standards. The ideal candidate is highly organized, proactive, and capable of managing complex, high-volume accounts across multiple systems and stakeholders simultaneously.

Client & Account Management

• Serve as the primary point of contact for assigned client accounts, maintaining proactive and responsive communication via email, phone, and scheduled meetings.
• Monitor all accounts daily to ensure tasks are performed according to service standards and client expectations.
• Address all escalated emails, urgent re...