- Manage and support BaaN (Infor BaaN) administration activities ensuring smooth ERP system operations.
- Act as a Subject Matter Expert (SME) for BaaN/Infor ERP implementation, support, and enhancement projects.
- Interact with business process consultants and SMEs to gather functional and technical requirements.
- Analyze business requirements, perform fit-gap analysis, and design end-to-end ERP solutions.
- Provide cross-functional support and leadership in discussions with customer teams and stakeholders.
- Ensure effective troubleshooting and resolution of ERP-related issues to maintain system stability.
- Collaborate with multiple teams to ensure seamless integration and optimal performance of ERP processes.
- Support implementation activities including configuration, testing, and deployment of ERP solutions.
- Maintain documentation of system configurations, processes, and solution designs.
- Ensure alignment of ERP solutions...