B2C Operations Customer Expert – Italian Market

Lisbon, Portugal

Start Date: 13 January 2026

Full-time | Rotational Shifts

About the Role

We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general inquiries, ensuring a warm, professional, and solution-oriented customer experience.

Your Responsibilities

• Handle inbound B2C customer calls in Italian
• Support customers with:
  • Subscriptions and contracts
  • Billing and payment questions
  • Device and technical issues
• Provide an empathetic and customer-focused experience
• Identify and promote relevant products or services when suitable
• ...