Solution Scope

• L1/L2 Services
• Must and Important: .NET technologies, Object-Oriented Programming (OOP) concepts, Azure AIS (Azure Integration Services).

Service Scope

• Only Prod Environment is in Scope
• Application Monitoring of all components in Production
• Coordination between the team to resolve the issues
• Debugging of issue
• Minor fixes only in scope i.e. Configuration changes, Updating credentials, Updating certificates

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