Provide first and second line support to the teams across our organisation using ITIL (IT Infrastructure Library) incident management methodologies in FreshService ITSM (IT Service Management) tool.
Be the first point of contact for support tickets, triaging as appropriate, coordinating 3rd line problems with Developers, Business Analysts, and third parties to ensure issue are resolved or escalated in a timely fashion.
Lead and provide support for our Azure infrastructure estate ensuring its performance and security exceeds our business defined Non-Functional Requirements.
Be the organisations champion for Azure best practice, ensuring that continuous improvement of our Azure Estate is a fundamental part of the role.
Support and assist the wider IT team in day-to-day operations, sharing knowledge and skills as required.
Maintain our Windows desktop estate and onsite physical infrastructure includi...