Lead a dynamic team as a Senior Manager of AWS Technical Support with Ingram Micro in Mississauga, ON. This hybrid role combines team leadership with innovative AI-powered support solutions.

Ingram Micro seeks a Senior Manager to head AWS technical support operations. You'll guide support managers and engineers, while championing customer-focused improvements and operational excellence. The position also focuses on leveraging AI for enhanced customer service and continual workflow optimization.

Key Responsibilities:
• Lead and mentor a team of technical support managers
• Drive AI-enabled support transformation and automation
• Own and enhance customer support experiences
• Optimize customer workflows across AWS services
• Implement a Knowledge-Centered Service (KCS) framework

Requirements:
• Bachelor's degree in Engineering, IT, or Data Science
• 10+ years in technical support or cloud operations
• ...