We are looking for an experienced professional with strong hands‑on expertise in designing, implementing, and deploying Amazon Connect‑based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.

Key Responsibilities

• Design and implement Amazon Connect architecture and end‑to‑end contact center solutions
• Develop and manage contact center workflows including IVR design and call routing strategies
• Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
• Work on CRM integrations with platforms like Salesforce and ServiceNow
• Implement telecom‑based solutions using SIP, VoIP, and PSTN technologies
• Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
• Support CI/CD pipelines and deployment automation for cloud‑...