Job Title: AWS Connect Architect

Location: London, UK (Hybrid - 2 days/week in office)

Job Type: Full-Time / Contract

The Role

We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.

Key Responsibilities

• Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
• Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
• Automation: Implement Contact Center as Code using Terraform or CloudFormation to ensure scalable, repeatable deployment...