Position Overview
Role: AWD business rule configurator
Location: Columbus OH Onsite
JD -
Key Responsibilities
Business Rules & Workflow Configuration (Core)
β’ Configure and maintain AWD business rules for work routing, prioritization, assignment, SLAs, escalations, and exception handling across P&C workflows.
β’ Design rule-driven automation for:
β’ Eligibility/triage, queue assignment, skill-based routing
β’ Work item creation, status transitions, and trigger-based actions
β’ Diary/follow-up tasks, rework loops, and approval steps
β’ STP (Straight Through Processing) decisioning patterns where applicable
β’ Implement and maintain rule parameters, lookups, and decision tables with proper version control and traceability.
β’ Support process optimization by identifying bottlenecks, reducing touches, and improving cyc...