Position Overview
Responsibilities
Technical Troubleshooting & Issue Resolution
Live Incident Handling: Actively respond to automated alerts and regional escalations, initiating immediate technical troubleshooting across web user interfaces, mobile clients, and backend services.UI & API Dissection: Perform technical triage on user interface breakdowns (web/mobile layout regressions, network delays) and API connection faults (payload errors, status anomalies, broken gateways).Rapid Restoration: Diagnose system behaviors under pressure to isolate runtime exceptions and apply safe, verified technical workarounds to restore critical banking pathways.24/7 Support Readiness: Actively participate in rotating 24/7 on-call support cycles to manage critical system failures and guarantee reliable service coverage outside standard regional business hours.RCA Contribution: Participate in post-incident reviews and compile technical de...