Business Function As the leading bank in Asia, DBS Consumer Banking Group helps our customers realize their dreams and ambitions. We offer a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, to support our customers at every life stage. The Role The Digital Incident & Service Request (SR) Management team plays a critical role in managing significant and major Consumer Banking Group (CBG) Singapore–related digital incidents. The team is responsible for ensuring potential trending digital incidents are identified early, appropriately escalated, prioritised, and coordinated through to investigation and resolution. The role holder will monitor, manage, and escalate potential major incidents impacting CBG Singapore, working closely with key stakeholders including Technology, Frontline teams, and GM&C for customer communications and recovery, where applicable. This role also focuses on proactively reducing the fre...