Position Overview
UOB is hiring an AVP, Product Support Analyst (L2 Service Recovery) to lead a specialized team that resolves critical technical issues affecting banking systems. The role requires ensuring service resilience and customer satisfaction through effective incident management and proactive improvements. Candidates should have at least 7 years of experience in IT operations, strong leadership skills, and a relevant Bachelor’s degree. The position is based in Singapore and offers a hybrid work model.
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