In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

• Drive transformation projects from operations, digital asset implementation, standard methodologies‘ framework, case studies, benchmarking for making processes more efficient and effective

• Effectively engage with customers to understand and address customer pain points

• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

• Align to customer goals and deliver on commitments consistently

• Foresee risks, be proactive and predictive while developing mitigation plans

• Build impactful customer relationship; improve Net Promoter...