Job Description
Our client is seeking a Service Technician III / Voice Avaya Engineer to support a dedicated airport terminal environment. This role blends Avaya voice engineering, ISP/network support, and hands-on cabling/fiber infrastructure work, with a strong emphasis on Avaya systems.

After an initial ramp-up period, this technician will operate independently as the sole technical resource for an assigned terminal, supporting all customers within that space and ensuring high availability of critical voice and network services.

Role Breakdown (Approximate Allocation)
Voice Avaya Engineering – 50%
ISP / Network Technician Support – 50%
Cabling Infrastructure (Ethernet & Fiber) – 100%

Key Responsibilities
Voice Avaya Engineering (≈50%)
Provide Tier 2/3 support for Avaya Aura Communication Manager
Support and maintain:
Avaya Session Manager
Avaya System Manager
Avaya AAM Voicemail
SIP trunking environments
Perform break/fi...